Specialist, Customer Relation

Urgent Yes
Status Expired
Categories Customer Service
Locations Banteay Meanchey;
Term Full Time
Salary Negotiable
Sex Male/Female
Published Date Feb-08-2019
Expired Date Feb-17-2019


Key Responsibilities:
• Build and maintain business relationships with our clients to improve NPS, ensuring that they receive the customized service they need
• Further improve customer centricity with efficiency and effectiveness providing customer satisfaction with reliable and advance notices and persistency improvement
• To focus on portfolio enhancement, cross sell of multiple products, as well as focus on acquisition of privileged customers
• To service customer enquiries and deliver excellent service through communication and team work
• Provide service and manage Privileged customers and plan cases according to the policies and guidelines
• Maintain and strengthen existing client relationships
• Ensure that customers get their Manulife premium notices and other notices on time and has sufficient lead time to prepare for the payment
• Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus
• Manage the upcoming and existing privileged customer base
• Establish and maintain strong professional relationship/connections by gaining customers trust
• Educate self on existing procedures and guidelines
• Ensure strict compliance on documentation provided by the customers
• Provide help and advice to customers using your organization’s product or services
• Manage communicating courteously with customers by telephone, email, letter and face to face
• Investigate and provide solutions to customers’ problem, which may be complex or long standing problems that requires special handling
• Keep accurate records of discussion or correspondence with company’s procedures and in compliance with all relevant regulatory guidelines
• Create customer loyalty through the delivery of unrivalled customer service
• Perform other tasks as assigned by management from time to time


• A Bachelor’s degree
• A minimum of 1 to 3 years experiences in Customer Service
• Strong service delivery customer focus & result oriented
• Ability to meet the client’s requirements and being able to maximize relationships profitability
• PC literate in MS Office, including Word, Excel, PowerPoint
• Mature with strong personal drive
• Strong customer focus and follow-up skills
• Strong communication and interpersonal skills
• Good command of spoken and written English and local language
• Responsible and demonstrated ability to work under pressure
• Basic interaction with intermediate level internal and external contacts

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.
For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 20 February 2019. Only shortlisted candidates will be contacted.

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How to Apply

Interest applicants are invited to submit their current CV, and some other necessary information to email provided in contact detail.
Please don't forget to mention that you found this job on Mohasakor.com when sending.

Contact Detail

Company Manulife(Cambodia) PLC
Contact person Ms. Kimleng Moul
Phone number 023 965 965
Email address kimleng_moul@manulife.com
Website http://www.manulife.com.kh
Address 104 Russian Federation Blvd | Phnom Penh, Phnom Penh